Support
Need help with Avenique? We do not operate a member support phone line. Use the paths below.
If you are in danger
Avenique is not a crisis line, counseling service, or emergency responder.
If you or someone else is in immediate danger, contact your local emergency services right away.
If you are in emotional crisis or thinking about suicide, contact local emergency services or a crisis line in your country immediately.
Report to Avenique after you are safe. Reporting to us is not a substitute for emergency help. See our Safety Rules and Terms of Use.
In the app, Safety Center may list additional independent resources for your region. Avenique does not provide medical or crisis counseling.
Members with the app (preferred)
Open Help & support (Membership or Settings) to send a request to our team. Choose a category:
- Account
- Billing
- Technical
- Verification
You can track replies in the same place. Standard requests target a first response within 72 hours; Premium members with priority support target 24 hours when Premium is available.
Safety reports, blocking, and account appeals belong in Safety Center, not the support ticket form. If your account was restricted and you can still sign in, file an appeal there first.
For a planned in-person meeting, you can add a trusted contact in the app (date check-in). That person is someone you choose—not Avenique support.
This page (email form)
Use the form below if you cannot sign in, are on the waitlist, or need legal / privacy / safety intake we route outside the app. Choose a topic, enter your email, and send a message. You will receive an automated acknowledgment with a reference number.
We reply by email only—never by phone.
Common topics
- Waitlist and invitations. Join from the homepage. We email you when invitations reach your city. To leave launch emails, use the unsubscribe link in any waitlist message. To delete your waitlist entry, choose Data rights or deletion request in the form below.
- Verification. A verified profile means the member completed identity and liveness checks. It is not a background check and it is not a guarantee of character or intentions. See the Biometric Information Policy.
- Billing and subscriptions. Core matching, verification, and safety tools are free. Optional Premium—when offered—is billed through the Apple App Store or Google Play. Cancel or request a refund in your store account; deleting the app or your Avenique account does not cancel a store subscription. See the Terms of Use.
- Safety reports. If you cannot use the in-app report flow, choose Safety or child-safety report below. Read the Safety Rules.
- Child-safety reports. Report immediately if you believe a minor is on Avenique or you have seen content that sexualizes or endangers a child. Choose Safety or child-safety report. See the Child Safety & CSAM Enforcement Policy.
- Privacy and data-rights requests. Access, correction, deletion, and related requests: choose Data rights or deletion request or Data Protection Officer. See the Privacy Policy.
- Account appeals. If you cannot sign in to appeal in the app, choose Appeals. See the Community Guidelines.